Gibson Brothers Furniture Inc.

Reviews about Gibson Brothers Furniture Inc.

• Jeff Noble

  Jun, 07 2018
  ★ ☆ ☆ ☆ ☆
  Had the worst experience with these folks. After three trips to this place my wife and I finalized what we felt was best for our house. The sale was based on a promise that if we didn't like the fabric upon delivery we could have it sent back. Ordering was an easy process and it took about six weeks for delivery. Upon delivery the furniture arrived in a small box truck without any wrapping. The crew moved the furniture into the living room and left. My wife was not impressed with the fabric colors because it did not look like the sample we had. After checking out the chair I noticed all 4 bolts that attach the chair to the base were loose, the locking nuts were only hand tightened. We also noticed a stain on the chair. I called and told them we did not like the chair. Their response was that they would send someone out to fix the chair and to give it some time to see if our minds changed about the fabric. It's been almost two months now and still no repair guy (who says he has called me but most certainly has not). I've made multiple calls to the store to only be told that they would send a message to the repair guy. Today I came in person to sort this out. Now I am being told that since the sales rep didn't write on the paper that we were entitled to bringing the chair back in for a replacement, they were not going to honor it..... He even acknowledged that he said that to us while we were shopping in the store. Now I'm stuck with a $300 chair that is new, broken, has a stain, a ticked off wife, and still no resolution. When asked what a restocking fee would be since we clearly don't want this thing, was told the "oh well we need that guy to come out and fix it first then you need to come in and pick another chair then we will decide what the charge will be". Update to follow after I eventually get this repair guy here.

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