McDonald's

Reviews about McDonald's

• Marcus Jackson

  Mar, 06 2018
  ★ ★ ★ ★ ★
  Great place for quick stop or hook up to the WiFi and work or play. Oh I almost forgot the kids can play too.
• Gary Karamikian

  Feb, 12 2018
  ★ ☆ ☆ ☆ ☆
  If you read the reviews it all makes sense, it will also explain why I'm making this post today. So for a few weeks now I come to this location on Tuesdays with my 2 year old, mainly because of how the Family schedule is working and it allows him and I to have a little time by ourselves. For 3 weeks now the playground has been closed, okay no big deal my kid likes the playground and that's why we come to this particular one. As far as I can remember on each occasion that we've been here, I've either had a problem or witnessed a problem in the restaurant and have seen poor response and attitude from the manager. But today's experience put it over the top. The McDonald's app was not working all day and apparently is a known issue to the restaurant and other McDonald's franchises (which I found out later) none the less I had an email which allowed me to receive one free medium fry with any purchase. Okay great my boy loves the fries and the nuggets. I place an order for myself the nuggets and fries and go to scan the barcode, the computer at the restaurant is also malfunctioning. Possibly a related error to what's going on with the app I don't know. The computer is asking the cashier for a manager override when the manager comes over you would have thought that I was asking for the entire menu to be complementary. The manager made it extremely difficult on me asking me to check my phone retry the app login several times made everything way harder than it should be for one free medium fry. I repeatedly told her please ma'am I think we're making this way more difficult than it has to be can't we just do the override and let's get on with the day. By this time there was a long line behind me making the situation even more tense and making me even more uncomfortable. I asked again for the overide, but she refused throw her hands up in the air and walking away. So I walked out called the parent company explain them what happened told him what a big Fiasco went down over medium fries which I clearly had an electronic coupon for. Like other people already stated the restaurant is just not run properly the local management is poor and I have the sense of elitism and entitlement on their part and an unwillingness to just listen to the customer and make our experience a little bit better needles to say I left and I'm not loving it. Would it of been so bad to say something like I am so sorry that you are having trouble with the coupon, here let me take care of that for you. The outcome would of been entirely different. Atleast the franchise owner's company was sympathetic and listened but I don't think I will return, at least not while that manager is there. So to make a long story short I took my boy to Burger King. well we had a much better experience and the cashier even showed me how to get the same order for $2 less so I could save a little money. what a completely opposite experience with customer service.

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